Warranty

Our Warranties are No Nonsense Warranties. We will warranty you for all genuine product issues. All your orders are saved for life and we can find your purchase and warranty just from your name or email used when purchased.

Recovery ropes: 24 Month Warranty | If you snap it within this period without obvious signs of damage we will replace it. 

Roof Top Tents: 24 Month Warranty | This covers the shell, roof racks, struts and hardware. If the aluminium shell cracks or a weld opens we can have that repaired if it wasn't the users fault (eg ran into a tree). This warranty excludes fabric, zips and mould. Shells are made from aluminium and the hardware is 316SS or 304SS. 304SS can shows some signs of cosmetic surface rust. Please secure your roof tents to three roof racks bars (which mean six attachment points) or a solid rack system. This will avoid a common failure when NZ roof racks come off vehicles.

Winch lines + UHMWPE lines: 6 Month Warranty | If you ever snap your rope where possible we will fix it for you free of charge. If you snap a winch line without obvious signs of overloading or damage we will replace it or fix it free of charge within 6-months of purchase. Due to the unpredictable usage of these ropes our warranty on them is limited. Take care of your winch lines and they will take care of you.

Soft-Shackles: 24 Month Warranty | Soft-Shackles are virtually never returned unless they are improperly connected to sharp edges which will caused them to tear. If used as we recommend they don't fail. We will replace shackles that fail under normal circumstances.

Turbos: 12 Month Warranty | This warranty covers all manufacturing defeats and internal faults within that warranty period. It does not include damage due to oil/cooling issues and excessive abuse. Generally issues with turbo arise from improper installation and incorrect oil lines (not large enough to give sufficient flow).